NHTSA Complaint #11717015 — 2019 INFINITI QX50

2019 Infiniti QX50 was purchased new 9/3/2018 Engine safety problems started 9/3/22 and it was fixed in a two days. Total engine failure diagnosed by Infiniti Cerritos on March 31, 2025. The car was at 103,900 miles at this time. At this time the warranty coverage was for 72,000 miles and not extended to 120,000 miles yet. I paid for the replacement of the engine on 9/5/2025. I later got a recall notice and it said that the warranty engine coverage had been extended to 120,000 miles and that I would get reimbursed for repairs. I never got reimbursed after I submitted a reimbursement claim form through Infiniti assist. I keep getting the run around at Infiniti Consumer Affairs. I submitted a Lemon Law claim and the arbitrator is showing a lot of bias and I keep getting the run around as well. No arbitration meeting has been scheduled. I now got a 2nd recall notice on January 29,2026 stating that the engine oil pan needs to be checked for metal debris and it’s possible that engine will need to be replaced if metal found. I scheduled an appointment on February 10th, 2026. At this appointment I also notified them that I still hear a noise in the engine. Infiniti Cerritos refused to do the recall. They also want to charge for inspection diagnosis of the engine noise when it should be covered under the warranty and recall notice. It says free of charge on recall notice. This car is obviously a lemon because if the engine gets replaced it’s bound and will continue to have the same type of safety issues.