NHTSA Complaint #11703848 — 2024 TOYOTA TUNDRA

On 11/28/2025 I was driving to work and all the warning lights on my 2024 Toyota lit up and the engine shut completely off. I had the vehicle towed to Performance Toyota Dealership in Bountiful, UT. I learned that there is a recall for the engine on these vehicles. The vehicle is still under factory warranty and had 34k miles on it. After a week of my truck sitting at the dealership they still are waiting on a decision from “Corporate” on whether they want to replace the engine under the factory warranty or they want to replace the engine under the recall which they are saying “no remedy” has been put out on the 2024 Tundra recall yet. The outcome of either remedy is a new engine. I also asked about just trading the truck in for a newer model which when I asked they took the Blue Book trade in value down $10k since it had a recall on it. This is no fault of my own and this is terrible customer service from Toyota. I also received a loaner car from them which I cannot drive because I don’t meet the age requirement so my dad has to drive the loaner vehicle which he is very unhappy about since I’m having to borrow his new vehicle to drive back and forth to work and putting miles on his new car. This whole process is very frustrating and unfair to not have a decision made on the engine replacement or being treated fairly on a trade in. Thankfully there was no accident with injuries.