NHTSA Complaint #11703205 — 2019 BUICK CASCADA

The contact owns a 2019 Buick Cascada. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle lost motive power. In addition, the transmission and engine failure warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed with turbocharger failure. The contact was informed that the turbocharger needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were out of stock and on back order. The contact was informed that the repair was not covered under warranty, and the vehicle was 100 miles over the warranty limitation. The contact researched and stated that the failure was a known failure with the vehicle. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 50,100.