NHTSA Complaint #11703192 — 2016 FORD F-150

The contact owns a 2016 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission was shuddering. No warning light was illuminated. The vehicle was driven to the shoulder of the road. The vehicle was then towed to the dealer, where it was diagnosed with heater exchange failure and coolant intrusion in the transmission. The contact was informed that the heat exchanger needed to be replaced, and the transmission needed to be flushed and refilled. The vehicle was not repaired. The contact was informed that the heater exchange part was on back order. The vehicle was towed to an independent mechanic, where the repair was performed. The contact visited a chat forum online, which advised the contact to report the failure to the NHTSA. The vehicle was repaired. The contact stated that during the failure, there were no warning lights illuminated. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,200.