NHTSA Complaint #11703167 — 2025 KIA SORENTO

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11703167
Vehicle	2025 KIA SORENTO
Component	ELECTRICAL SYSTEM
Date of Incident	September 5, 2025
Date Filed	December 5, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

There is an electronic glitch with the gear shifting system where it will randomly / sporadically not allow shifting from reverse to drive and provides the error message "gear already selected." This has happened numerous times and resolves itself after 1-2 minutes. However, the vehicle remains in the wrong gear (reverse) while waiting, creating a significant safety issue. I purchased this vehicle brand new from Kia Coughlin in Dublin, OH. After two service visits where they were unable to recreate the problem (it happens randomly / sporatically), they have not provided resolution or a way ahead. I have multiple videos of this issue taken while it was happening.

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