NHTSA Complaint #11702926 — 2023 KIA SORENTO

The contact owns a 2023 Kia Sorento. The contact stated that while attempting to activate the HVAC system, there was an abnormal burning plastic odor inside the vehicle. There was no warning light illuminated. The vehicle was to an independent mechanic who diagnosed the vehicle and determined that the blower motor relay had short circuited and needed to be replaced. The vehicle was not repaired; however, the contact performed a repair based on guidance from the mechanic. The contact stated that the vehicle was repaired, but the failure with the blower motor relay reoccurred. The contact recently received notification of NHTSA Campaign Number: 25V649000 (Electrical System, Visibility). The contact related the failures to the recall. The contact called a local dealer and was advised that the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 48,000.