NHTSA Complaint #11708410 — 2023 KIA SORENTO ENGINE

Complaint Details

ODI Number	11708410
Vehicle	2023 KIA SORENTO
Component	ENGINE
Date of Incident	December 15, 2025
Date Filed	January 2, 2026
Mileage	N/A miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Was driving on Dallas North Toll way when my vehicle lost acceleration. Had to pull over and engine started smoking and lit a flame under the hood. Car is now at Clay Cooley Kia in Irving, TX. Car has been there for over two weeks and I still have no answers or information regarding the plan to fix it. Major dealership delay and all they keep saying is “Waiting on a Kia Engineer to come out but we don't have a date.”

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