NHTSA Complaint #11702853 — 2022 FORD ESCAPE

Vehicle: 2022 Ford Escape VIN: [XXX] Dealer: Westfield Ford, Countryside IL Problem: Rear light repeatedly fails even after multiple repairs; vehicle becomes unsafe and illegal to drive. The rear tail light on my 2022 Ford Escape has failed repeatedly since early Spring 2025. The dealer (Westfield Ford) has attempted repairs 5 times, including replacing bulbs and diagnosing the wiring/computer system. Each repair fails again shortly after. On June 12, 2025, the dealer refused to provide a loaner for a safety repair, forcing me to rent a car at my own expense. On October 9–10, 2025, I left the car again for diagnostics and had to pay for Uber rides because the vehicle could not be legally driven with the light out. The dealership now says the computer module (BCM) is defective, but they still refuse to open a warranty claim, so no repairs have been completed. The vehicle remains unsafe to drive due to loss of exterior rear lighting. This defect makes the vehicle non-compliant with FMVSS lighting standards and creates a serious safety hazard for nighttime or low-visibility driving. I am filing this complaint because the defect is ongoing, Ford and the dealer have failed to resolve it, and the car continues to have a recurring lighting failure that affects road safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)