NHTSA Complaint #11702543 — 2017 RAM 2500

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11702543
Vehicle 2017 RAM 2500
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

I have code C0020-01-ABS Pump motor control on in my 2017 Ram 2500 for almost two years. I bought it used at a dealership in Maryland in June 2022 and each time I check with them, the part to fix it is backordered or not available. According to a Star online publication dated 4/28/20 from FCA, when this code is on the HCU and the ECU should be tested and replaced, but the abs module is on parts restriction. Also, NHTSA ODI (NEF-102ig PE22-012) sent a letter to Head, vehicle safety compliance FCA, on January 23, 2023, notifying them that NHTSA had opened a Preliminary Evaluation to investigate allegations of intermittent or permanent loss of braking performance in my truck type and year. I feel this is a severe safety Hazzard and a fix to repair should be immediately available, and a recall issued so the solution is free of charge to owners. At the time of the letter there were 134 reports, but can only imagine there are plenty more by now. Also, I’m sure there are thousands of owners who don’t know about this yet. Thank you.

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