NHTSA Complaint #11702531 — 2015 VOLKSWAGEN PASSAT

The contact owns a 2015 Volkswagen Passat. The contact stated that cool air was being blown inside the vehicle. The contact stated that the heater failed to heat the passenger’s side of the vehicle. Additionally, the defroster failed to properly defrost the windshield while activated. The contact linked the failure to VWP:16‑05; (Heater Core Limited Warranty Extension). The vehicle was taken to an independent mechanic who referred the contact to the manufacturer for assistance. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no warranty coverage on the vehicle for the failure. The failure mileage was approximately 103,000.