NHTSA Complaint #11702273 — 2017 KIA SORENTO

My 2017 Kia Sorento is experiencing significant engine issues, including excessive oil consumption and ongoing oil leaks. The Kia dealership initially told me I qualified for an oil-consumption test that could result in a free engine replacement if the results met the criteria. After inspecting the vehicle, they refused to perform the test because they said it was ‘leaking too much oil,’ charged me $600 for a gasket, but the vehicle still leaks and burns oil. Now the dealership claims the engine is not covered and wants $5,000 for a replacement, despite previously stating testing could qualify me for a free engine. This appears to be a common issue with Kia GDI engines and a safety concern due to risk of engine failure and fire. I believe Kia is improperly denying required testing and coverage, and I request NHTSA review this pattern. I included the invoice fr the gasket repair and pictures from the oil change I got last week showing pictures of it still leaking oil despite the repair at Kia.