NHTSA Complaint #11710807 — 2017 KIA SORENTO

I am writing to formally express my concern regarding the paint on my 2017 Kia, which has begun peeling and coming off prematurely. I have raised this issue multiple times with my local Kia dealership and inquired about possible warranty coverage or repair options, as paint deterioration of this nature should not be occurring. I have also become aware of numerous similar complaints from other Kia owners experiencing the same issue with white paint, which suggests this may be a broader quality concern. Unfortunately, despite repeated discussions, the dealership has consistently dismissed my concerns and advised that the paint warranty has expired, without offering any alternative solutions or escalation options. I specifically asked the dealership whether they could contact Kia directly to request an exception or goodwill repair due to the nature of the issue, but I was told this would not be done. I am reaching out to you directly in hopes that this matter can be reviewed at a higher level. I would appreciate the opportunity to evaluate this concern and advise whether assistance, repair, or an exception can be made. My intention is to resolve this matter amicably, and I wanted to bring it to your attention before pursuing a formal complaint. Thank you for your time and consideration. I look forward to your response. Sincerely, [XXX] Sent from my iPhone INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)