NHTSA Complaint #11702140 — 2026 TESLA MODEL Y

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11702140
Vehicle	2026 TESLA MODEL Y
Component	STEERING
Date of Incident	November 24, 2025
Date Filed	November 30, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

AFTER STARTING THE CAR IN A PARKING LOT, I ATTEMPTED TO NAVIGATE FROM THE PARKING SPACE. I SHIFTED THE VEHICLE INTO REVERSE. THE VEHICLE BACKED UP BUT I WAS UNABLE TO STEER IT. THE STEERING WAS LOCKED. I WAS ABLE TO MOVE THE CAR BACK INTO THE PARKING SPACE. I CONTACTED TESLA ABOUT THE PROBLEM. THEY INSTRUCTED ME TO DO SEVERAL DIAGNOSTICS AND EVENTUALLY ORDERED ME TO DO A RESET OF THE ELECTRONICS ON THE VEHICLE. ONCE COMPLETED, IT DID NOT CORRECT THE PROBLEM. TESLA ADVISED TO HAVE THE VEHICLE TOWED TO THEIR REPAIR CENTER. THEIR DIAGNOSTIC TEST SHOWED A STEERING RACK INITIALIZATION ERROR. THEY REMOVED AND REPLACED THE STEERING GEAR ASSEMBLY- LEFT HAND DRIVE (21888333-00-B). THE OPERATING SOFTWARE IS V12 (2025.38.9.6 10bd3d61eE72) FSD (Supervised) v14.2.1

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