NHTSA Complaint #11702005 — 2019 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11702005
Vehicle 2019 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

My oil light came on after driving it about 4700 miles from purchase date. I checked the oil and there was no oil on the dipstick. 200 miles and 2 days later the check engine light came on and put it into limp mode. It was about a half quart low. I was put at risk for having to go slow on a main highway to get back home. I took it to a local Hyundai dealership they did a diagnostic and bearing clearance test for $572.00. They said it passed. Then I did a 1000 mile oil consumption test. They over filled my oil and it passed. The 2nd 1000 mile oil consumption test they did not over fill my oil and it failed. They told me they would submit a PA to Hyundai corporate and as long as the maintenance was done they would most likely replace the engine. He also told me my engine could blow anytime. They never called me back so when I called the dealership they said they denied it needed a new engine. They wanted me to pay another $800 to run a combustion test. I am not paying for anymore testing when they clearly have engine problems with many of their engines. I had warning signs and that’s when I called the dealership I purchased it from and went on this path. I was also told that this was covered under an extension warranty of 120, 000 miles. Only to be told by Hyundai corporate that it is not covered. This is an issue Hyundai is well aware of and they refuse to fix it.

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