NHTSA Complaint #11701857 — 2021 FORD MUSTANG MACH E

I bought this car in August of 2024. It started having issues with the door lock in September and in December I decided to sell it back to the dealer but was in a car accident on the way to the dealership. Unfortunately the door jamming issue caused repair problems and the auto repair shop could not fix the door issues. I lost the car to the repair shop in a lien sale due to the cost of repair which was over $20,000. In August of 2025 Ford issued a recall which allowed the auto repair shop was able to fix the car and sell it to a dealership. I have contacted Ford several times in relation to the issues with the car and how they caused me to loose the car, but they have not responded despite the promise to do so in 7-15 business days. Loosing this car has caused deep stresses in my life. I have lost several business clients because I'm no longer able to get around. I have had my life impacted to the point of having to relocate. I bought the car outright paying $45,000. Ford has refused to do anything to compensate for my loss.