NHTSA Complaint #11701721 — 2022 TOYOTA COROLLA

2022 Toyota Corolla Hybrid Touchscreen/Infotainment Display randomly shut down while driving without warning and no longer functions. This could not be reset by holding the power button or disconnecting the vehicle battery. The backup camera still works, and the radio can be heard when the power button is pressed, but the display remains on a black screen and none of the controls on the steering wheel or headunit work. At night, the lights on the buttons for the multimedia display turn on and off every 10 seconds which is extremely distracting and has the potential to cause an accident. This defective part serves as a safety issue, as this is where critical maintenance and hybrid battery power related errors displayed. In addition there are many critical controls locked behind the screen related to door locks, hybrid battery usage, and other vehicle controls, as well as personal data that may now be at risk and unable to be able to be deleted. Vehicle was inspected by a Lia Toyota of Rockland Dealership Service department and determined to be a faulty display, requiring a compete unit replacement. The quoted cost is $2500, and despite my car having only 35500 miles, this is not covered under any warranty due to being outside the 36 month time window. The multimedia display in this car is a critical component and is just as vital to the car as the engine/transmission. It is a shame that Toyota reliability is a thing of the past.