NHTSA Complaint #11701692 — 2023 HONDA ODYSSEY

Around Dec 2024, the central control screen started blacking out. At first, it would black out and then the screen will come back on randomly. We took the car to Tempe Honda service center, and the technician was able to reproduce the problem, and it's covered under warranty. However, they had to order, but they didn't anticipate that it would be in back order. A couple months later, we checked on the status and found out that it was on back order and there is only one manufacturer, so it could take a few more months. We kept on calling to check on the status, and the anticipated back-fill date kept on pushing out. Finally, the screen went completed black and wouldn't come back around Aug 2025. We called Tempe Honda, and the service manager suggested us to call American Honda Motor. We did, and a case was open with American Honda Motor around 10/17/2025. American Honda Motor has been providing weekly update to us, however the update has been the same, which is that they are waiting for ETA on the release date for the part. We wrote an email back on 11/20/2025 with our concerns around safety due to this defect. They called on 11/26/2025 and suggest us to file a complaint with NHTSA. Our concerns in the email include: 1) it's the central control for a lot of the functions including navigation (which we can't update because the screen is broken, and the warranty period to do so will soon be at an end); 2) It's being used when we back up our car. With the defect screen, the back-up camera is useless. This poses potential danger as we pull out of a busy parking lot, such as at school when we drop off and pick up kids. it's very difficult to back up without the screen especially when there are large vehicles parked next to us; 3) To have customers with an essential part of the car being defective for a year is unacceptable. This problem needs to be fixed ASAP. Thank you!