NHTSA Complaint #11701665 — 2025 AUDI S5

Below is a detailed timeline of the problems I experienced: Intermittent starting issue Over the past few months, the car has occasionally failed to start on the first attempt. It always started on the second try, so I planned to mention it at the next service visit. Complete MMI/display blackout while driving on the highway In the middle of my trip, the entire center display and instrument cluster went completely black while I was driving at highway speed. All information disappeared (speed, fuel level, navigation, radio — everything). The car continued running, but I had no visibility into critical driving data. After pulling over and restarting the vehicle, only half the screen returned. Hours later, the second half came back on its own. Catastrophic front-right tire blowout in a remote area of Texas The following day, while driving through a very remote stretch of highway, the front-right tire suddenly exploded with a loud bang. I safely pulled over and discovered the tire was completely destroyed. No spare tire provided The trunk contained only a tire inflator kit — no spare tire or temporary spare. A new tire was required. Inadequate roadside assistance experience I called Audi Roadside Assistance twice. Both representatives appeared to be reading from a script, were located in another country, and could not understand the urgency or specifics of my situation. After repeated miscommunication, I received no meaningful help and had to resolve the situation on my own at significant personal expense. When the local tire shop inspected the vehicle, the mechanic immediately pointed out severe abnormal inner tire wear on both front tires and stated that the alignment is clearly defective. He said the left front tire was also about to fail and that the car was unsafe to drive in its current condition. Both front tires had to be replaced before I could continue.