NHTSA Complaint #11701554 — 2024 HONDA ACCORD

OFFICIAL COMPLAINT — HONDA RECALL NOT BEING FIXED Subject: Urgent Safety Complaint – Recall Cannot Be Performed by Any Honda Dealer To: American Honda Motor Co., Inc. – Customer Relations I am submitting a formal complaint against Honda because I have an open safety recall on my 2024 Honda Accord Sport Hybrid and no Honda dealership is able or willing to perform the recall repair, leaving me driving a potentially unsafe vehicle with no timeline for resolution. Summary of the Issue •I originally scheduled the recall repair with Braman Honda of Lake Worth, and they canceled my appointment the day before, stating they could not perform the recall. •I then attempted to contact Ed Morse Honda, who did not answer multiple calls. •When I called Honda Customer Service, I asked to escalate to a supervisor, and was denied. •Honda assigned a case manager, but scheduled a repair appointment for me without confirming my availability, at a time I could not attend. •When I called Ed Morse Honda to reschedule, they informed me that they cannot perform the recall because the software required for the update is not working. •I was told to simply “wait,” with no timeline, no workaround, and no assurance of safety. Safety Risk This recall involves a system failure that could cause the vehicle to stall or shut down unexpectedly. I am now: •Driving a car with an unrepaired safety recall, •Receiving warnings from my insurance company that the recall must be completed, •Feeling unsafe and potentially liable for an accident if my vehicle fails due to Honda’s inability to perform the recall.