NHTSA Complaint #11701403 — 2020 KIA SOUL UNKNOWN OR OTHER

Complaint Details

ODI Number	11701403
Vehicle	2020 KIA SOUL
Component	UNKNOWN OR OTHER
Date of Incident	July 26, 2024
Date Filed	November 25, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I'd been having issues where the entirety of my oil reservoir would burn off before I was due for an oil change, which would result in my car having issues starting and running while driving on the road. I've had two separate mechanics not associated with Kia that have told me to take it to Kia and have told me about recalls on my vehicle for the same issues I'm having. I took it to Kia multiple times about the issue, and was given a 1000 mile oil consumption test which passed and then was told that there's nothing they could do for me as I passed the consumption test so in their eye's there isn't a problem.

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