NHTSA Complaint #11701401 — 2022 JEEP GRAND WAGONEER

The contact owns a 2022 Jeep Grand Wagoneer. The contact stated that after entering the vehicle, it was discovered that the front passenger's side seat lumbar section had erroneously bulged outward making the front passenger’s seat extremely uncomfortable. Additionally, the contact stated while seated, the front passenger's head did not comfortably reach the headrest. The vehicle was taken to the local dealer, where it was determined that the front passenger’s seat lumbar module was faulty and needed to be replaced. The vehicle was repaired but the failure recurred with the front driver's side seat several months later. The front driver's side seat was not yet repaired. The manufacturer was not contacted regarding the failures. The failure mileage was 51,000.