NHTSA Complaint #11701240 — 2018 HONDA CR-V

The contact owns a 2018 Honda CR-V. The contact stated while driving 40 MPH, several unknown warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed with a misfire. The fuel injectors were replaced, and a software update was performed. The contact stated that several unknown warning lights illuminated on a separate occasion while the vehicle mileage was approximately 92,000. The vehicle was taken back to the dealer. The fuel injectors were replaced, and an unknown software update was performed. The contact stated that while in the process of personally performing an oil change on the vehicle at 123,000 miles, the contact noticed an abnormal fuel odor. The vehicle was taken back to the dealer, where it was diagnosed with gasoline intrusion into the engine oil. The dealer informed the contact that since the oil change was not performed in a timely manner, it caused the gasoline and engine oil to mix. The contact disagreed with the assessment. The dealer performed the oil change. Most recently, the contact noticed a coolant leak at approximately 170,000. The contact was unable to locate the origin of the oil leak. The vehicle was taken to an independent mechanic who confirmed that there was coolant intrusion into the cylinder, causing the head gasket to fail. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.