NHTSA Complaint #11701013 — 2024 FORD ESCAPE
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11701013 |
| Vehicle | 2024 FORD ESCAPE |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MI |
Consumer Description
Ford internal engineer emails from Aug 5–6, 2025 show Ford KNEW about this safety defect months earlier. The engineer told the dealer it was “ok and safe to drive with the warning messages” and admitted “engineering is aware of some customers still experiencing driver assist issues and software update is in the works.” The dealer also reported THREE other Escapes with the same failures. Ford Customer Service also emailed me saying “the dealership and engineers have not been able to resolve the concerns.” My vehicle is now 40+ days out of service with Ford engineering still unable to fix the ADAS failures after module replacement.
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