NHTSA Complaint #11708870 — 2024 FORD ESCAPE

The contact owns a 2024 Ford Escape. The contact stated that the front driver’s and front passenger’s side seat heaters failed to adjust the temperature once the heater maintained a high level. The contact had owned prior Ford vehicles that automatically lowered the seat temperature once a certain temperature was maintained for a while. The contact had to manually adjust the seat temperature to avoid a potential burn due to the prolonged seat temperature. The dealer nor the manufacturer had been notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.