NHTSA Complaint #11700800 — 2018 CHRYSLER PACIFICA

This letter concerns repeated and life-threatening failures involving the transmission system in my 2018 Chrysler Pacifica Hybrid (CA License Plate: 8CEF638, VIN: 2C4RC1N79JR172609), covered under your lifetime transmission warranty for this model. Following two confirmed incidents resulting in unexpected engine shutdowns and critical transmission faults, I am formally demanding a full replacement of the faulty transmission assembly as required under California lemon laws and the issued lifetime warranty extension. Summary of Incidents & Reference to NHTSA Action NHTSA Action Number: RQ24004 pertains specifically to transmission wiring defects, resulting in short circuits and loss of motive power. The recall remedy under Campaign Number 23V-010 has proven inadequate for many 2017–2023 Chrysler Pacifica Plug-In Hybrid Electric Vehicles. NHTSA’s current recall query documents continued transmission failures after owner reports and software updates. Case Number: XXX was opened with Chrysler in response to my experiences, and reflects ongoing safety risks with this transmission. Incident 1 Date/Location: Sunday, September 1, 2025, 5:00 PM — Southbound I-5 near Downey, CA. Description: Sudden vehicle shutoff at highway speeds. Immediate hazard required emergency calls and intervention. Exhibit 1: Call log to Chrysler Downey at 5:07 PM included. Incident 2 Date/Location: Wednesday, October 29, 2025, 2:20 PM — Northbound I-5, Via De Lavalle exit off-ramp. Description: Dashboard warning ("Stop Safely, Vehicle Will Shut Off Soon") and loss of motive power. Towing, police, and emergency assistance required. Exhibit 2: Image of dashboard warning. Exhibit 3: Phone log of AAA towing, Delmar Police, and Sheriff calls, confirming duration and response. Warranty Information As a California owner of a 2018 Chrysler Pacifica Hybrid, your published material and user communications confirm a lifetime warranty for the transmission on this specific model, following NHSTA RQ24004