NHTSA Complaint #11700784 — 2019 FORD ECOSPORT

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The local dealer was made aware of the recall and confirmed that parts were available for the recall repair. The contact scheduled an appointment for the repair, and the vehicle was dropped off for service. The vehicle remained with the dealer despite the dealer's insistence that the parts for the repair were available. The contact was not provided a loaner vehicle and had not been given a reason for the delay in service. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact had not experienced a failure.