NHTSA Complaint #11700601 — 2018 RAM 2500

The contact owns a 2018 Ram 2500. The contact stated that the steering wheel was loose, causing the vehicle to wobble while driving over a minor bumpy road surface. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the welds of the nut to the adjuster sleeve were fractured. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V021000 (Steering); however, the failure persisted. Additionally, the contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and the traction control warning lights were illuminated, causing the cruise control mode to become inoperable. Additionally, the vehicle made a beeping sound. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the brake HCU needed to be replaced. The local dealer was contacted and informed the contact that there would be a cost for the part to be replaced with the same part under recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.