NHTSA Complaint #11700471 — 2023 MAZDA CX-50

LATCHES/LOCKS/LINKAGES:DOORS:LOCK issue reported to NHTSA

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Complaint Details

ODI Number 11700471
Vehicle 2023 MAZDA CX-50
Component LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

2023 Mazda cx50 with 28k miles. This vehicle was purchased 3mths ago. The cx50 has locked me out 5 times & had a dead battery each time. Has been to dealership 3 times. No repairs made after dealership doing battery drain extensive testing. Cycle of this happening 3 times. I’ve been in a loaner more than my purchased vehicle. It is a safety concern leaving me locked at of my vehicle 5 times. Then when gaining access to vehicle with manual key. Vehicle has had dead battery 5 times all of this occurred over 3 months. With no repairs made from dealerships. It’s been to two different dealerships. Major safety concerns! The dealership has agreed to buyback the cx50. But it has taken a lot of phone calls with dealerships & Mazda corporate. Vehicle is still currently owned by me & awaiting buyback to occur this week. Not a safe vehicle!!! No warning lights no signs of any kind & battery continues to be dead. Battery changed twice by dealership. No other repairs done.

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