NHTSA Complaint #11700057 — 2013 RAM 1500

The contact owns a 2013 Ram 1500. The contact stated that while driving approximately 30 MPH in rainy weather, the steering wheel became difficult to turn to the left or the right. The ESC warning light was illuminated. The contact was able to pull into the parking lot, and a day later, the vehicle was towed to a local independent mechanic, where it was diagnosed and determined that the rack and pinion needed to be replaced. The vehicle was taken to another local independent mechanic, where it was determined that the rack and pinion needed to be replaced. The local dealer was contacted, and the contact was informed that the VIN was not under recall, and that the warranty was invalid. Upon further investigation, the contact related the failure to NHTSA Campaign: 19E077000 (Steering); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 220,000.