NHTSA Complaint #11699947 — 2019 LINCOLN MKC

The contact owns a 2019 Lincoln MKC. The contact stated that while driving at an undisclosed speed, the temperature gauge started to indicate that the engine was overheating, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was a misfire in cylinders #2 and #3. The contact was informed that the spark plugs needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 58,555.