NHTSA Complaint #11673786 — 2019 LINCOLN MKC

The contact owns a 2019 Lincoln MKC. The contact stated that while driving at an undisclosed speed, the vehicle briefly vibrated, prompting the contact to discontinue driving the vehicle. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into the cylinders resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 83,000.