NHTSA Complaint #11699824 — 2016 HYUNDAI SONATA

The vehicle experienced an engine and power train failure while driving on the highway, resulting in sudden loss of power. The electrical system also failed after the dealer visit, causing the battery to die every morning. Yes, the vehicle is available for inspection upon request. My car suddenly lost power on the highway and would not accelerate, forcing me to pull over on the shoulder with traffic moving around me. This created a serious risk of a rear-end collision or crash. Additionally, after the dealer visit, the electrical system began failing and the vehicle has been completely dead every morning, leaving me stranded with a child and unable to reliably start the car. The problem has not been reproduced because the check engine code cleared itself after the incident; however, the symptoms absolutely remain. The dealer refused to diagnose the loss-of-power event because the code was cleared, and they returned the vehicle to me with a dead battery. The electrical issue (car dying every morning) has been happening consistently since the dealer visit. The vehicle was taken to a Hyundai dealership immediately after the incident, but they refused to diagnose the loss of power due to the code being cleared. A mobile mechanic scanned the code at my home before the tow, but the code disappeared afterward. The electrical failure began after the dealer visit and has not been properly inspected by Hyundai. Yes. While driving on the highway, the check engine light came on and the car immediately lost power and would not accelerate. After the dealer visit, the car has been completely dead every morning and requires a jump to start. These symptoms began on the same day as the highway incident and continued after Hyundai serviced the vehicle.