NHTSA Complaint #11699769 — 2024 HONDA CIVIC HATCHBACK

The contact owns a 2024 Honda Civic Hatchback. The contact stated that while driving at 35 MPH, the vehicle suddenly lowered to the ground and slid to a stop. The contact stated that the passenger's side front wheel had detached and rolled away from the vehicle. A bystander picked up the wheel and returned it to the contact. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where the cause of the wheel detachment could not be determined. The dealer replaced the steering rod, the shaft, and other unknown parts. The vehicle was repaired. The contact requested that the front driver's side wheel be inspected, but the dealer declined to perform the inspection. The manufacturer was notified of the failure and referred the contact to the Insurance provider for assistance. The failure mileage was approximately 13,000. The VIN was invalid.