NHTSA Complaint #11699682 — 2018 KIA CADENZA

No prior issues/light on dashboard as the car was just serviced for coolant hose replacement. On my way home from work, the car stalled and loss power at the light. The signs were giving engine failure due to losing power then a clicking/ticking noise. After pulling over and giving the car a break I tried to restart it, at that point the noise had change from the clicking to a weird knocking noise. I had the car towed to my trusted mechanic shop. He advised me that the engine indeed did fail and that it would need to be replaced. Verbatim he said: “The diagnosis is that the noise is an internal engine failure, rod bearing and connecting rods.” This was a major safety concern because the engine could have caught fire during that short drive I had home risking my life and surrounding vehicles. Aware of the Kia engine recalls already, I called Kia just for them to tell me it’s not on their recall list so it’s going to be an out of pocket repair. I asked if there was a way for it to be included in the engine recall as an exception due to low mileage (technically early engine failure) and the customer service rep was rude and condescending about how it’s not Kia’s problem.