NHTSA Complaint #11699421 — 2017 KIA SORENTO

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11699421
Vehicle	2017 KIA SORENTO
Component	POWER TRAIN
Date of Incident	November 13, 2025
Date Filed	November 14, 2025
Mileage	141,128 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle was shifting extremely roughly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission due to the vehicle not receiving a required software update. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 141,128.

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