NHTSA Complaint #11624632 — 2017 KIA SORENTO

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11624632
Vehicle	2017 KIA SORENTO
Component	POWER TRAIN
Date of Incident	October 19, 2024
Date Filed	November 11, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

The engine failed at a little over 73,000 miles. The vehicle was towed to the dealership where the warranty company refused to cover the engine. The engine had burned through the oil and that was why the engine failed. There was carbon build up inside the engine, causing it to fail. The oil had just been changed 1000 miles before it failed. There were no warning lamps before the engine failed. Once the engine failed, the check engine light appeared. The oil in the vehicle had been changed routinely and can be verified by the Carfax report. This could've caused a wreck. The manufacturer and warranty company are not taking responsibility for the engine failure.

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