NHTSA Complaint #11699380 — 2023 CADILLAC ESCALADE ESV

In March 2025, my 2023 Cadillac Escalade ESV experienced a sudden engine failure. The engine began running rough, the check engine light turned on, and the vehicle became unsafe to drive. The Cadillac dealer diagnosed the engine with #8 exhaust push rod bent and metal debris in the engine oil. This matches the defect described in GM Recall N252494000 (connecting rod/crankshaft internal engine defect). I paid $10,000 out of pocket for a full engine replacement at Crestview Cadillac before GM mailed the recall notice. I submitted a reimbursement package to GM’s Recall Reimbursement Center by USPS certified mail. USPS Tracking Number: XXX Delivered on 07/17/2025 at 11:02 AM in Detroit, MI 48226 (“Left with Individual”). GM has refused to reimburse me and will not provide a written explanation. Two other Escalade owners with the same engine and similar failures have already received reimbursement from GM. I believe GM is not complying with the recall reimbursement requirements.