NHTSA Complaint #11699343 — 2017 HONDA CR-V

In December 2024 we brought our 2017 Honda CRV for rattling and shaking when accelerating. In all cases below, the dashboard flashed engine warnings and fuel system warnings. The Honda Dealership mechanics shop replaced fuel injectors, spark plugs, and adjusted valves. Importantly, they also performed a full coolant service. Services totaled 2,952.92. In October 2025 we brought the 2017 Honda CRV to another Honda Dealership for the same issue. They performed a fuel system service and replaced the blower motor and, importantly, a coolant service. Services totaled 1,070.91. On November 7th the car completely failed and was towed to the first Honda Dealership who diagnosed a failed damaged head gasket. Repair will cost 6500.00 dollars. Upon research we have found that the 2017 Honda CRV Turbo has what appear to be a known problem with coolant leaking in the cylinders causing shaking and rattling when accelerating and leading to damage of the head gasket. My daughter's, the driver of the car, safety was at risk as the car could have failed at anytime between these repairs. Given Honda's knowledge of this problem I would have expected the two dealerships to have let us know this could be a problem. Given both dealership mechanic shops changed our coolant (these dealerships have joint records so they can see each other's work) and must know about the issue described, I would expect to be told and deal with the issue rather than wait for total failure at 153K miles, just 3K miles past the engine warranty.