NHTSA Complaint #11699176 — 2019 BMW 530E

The contact owned a 2019 BMW 530E. The contact stated that while driving at a moderate rate of speed, a warning message that stated" This car will not start again" appeared on the instrument panel. Upon exiting the vehicle, a grayish-whitish smoke began to emit from the driver's side door. The contact and her granddaughters immediately exited the vehicle, and the authorities were called to the scene. The contact attempted to use her home's water hose as flames began to emit from the undercarriage of the vehicle. Upon the authorities' arrival at the scene, the fire department took almost an hour to an hour and a half to extinguish the fire. No injuries were reported. A fire report was given. Due to the fire, the vehicle was towed to an independent tow yard, where an investigation was being performed to determine the cause of the fire. The contact stated that the capacity of water that was needed to extinguish the fire clogged a drain connected to the contact's home. Upon investigation, the contact discovered NHTSA Campaign Number: 18V652000 (Equipment), which was linked to the failure. The vehicle had yet to be deemed a total loss. The manufacturer was notified of the failure, and a claim was filed. The failure mileage was approximately 63,000.