NHTSA Complaint #11699164 — 2021 FORD F-150

The windshield wipers on my 2021 Ford F-150 are inoperable. The wipers suddenly stopped working with no warning. The vehicle had already received Recall 23S10, which was supposed to replace the defective wiper motor arm. However, the wipers have failed again, suggesting the recall remedy was inadequate or that defective components are still being used. Ford and the servicing dealer refuse to reopen the recall or provide coverage, even though this is clearly the same safety issue. Without functioning wipers, the vehicle is unsafe to drive in rain or snow. I request that NHTSA investigate whether Ford’s recall 23S10 remedy is effective and whether additional corrective action or a new recall should be issued to address continued wiper motor failures on these vehicles.