NHTSA Complaint #11699099 — 2022 TOYOTA TUNDRA

I’m writing to report a driver’s-door lock malfunction on my 2022 Toyota Tundra and to request goodwill assistance (reimbursement or no-charge repair). VIN: [XXX] Mileage: 38,575 miles Concern: The driver’s door does not lock/unlock using the key fob or interior switch. Manual locking still works. Other doors operate normally. Safety/security impact: The vehicle cannot be reliably secured and the condition may leave the vehicle vulnerable when parked. Troubleshooting performed: Verified other doors work; checked fuses; inspected door-to-body wiring boot; issue appears isolated to the driver-side door lock actuator/latch. Requested resolution: Goodwill coverage for diagnosis and repair (or reimbursement if I proceed with repair now), including parts and labor for the driver-door lock actuator/latch assembly. I’ve been satisfied with the vehicle and would appreciate Toyota’s help resolving this known-type issue just beyond the 3-year/36,000-mile basic warranty. Please open a case and advise next steps. I can provide service records, videos, and a dealer estimate upon request. Thank you for your assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)