NHTSA Complaint #11698798 — 2016 JEEP RENEGADE

I purchased a used 2016 Jeep Renegade from a dealership located in Chicago, Illinois, on October 12, 2025. The seller assured me that the vehicle title was available and promised to mail it to me the day after the purchase, since I live in Nebraska and could not return in person to pick it up. It has now been more than three weeks, and the dealership has not delivered the title, now claiming that the auction has not yet provided it. The vehicle is currently in my possession, but I am unable to register or legally use it due to the missing title. The dealership only provided a “bill of sale” as proof of purchase. In addition, the seller offered a 30-day warranty for a transmission issue, which began showing problems again before the warranty expired. However, the dealership refuses to issue any refund, stating that it “does not make returns.” I believe this situation poses a risk to consumer safety, as the vehicle was sold without a valid title and with a significant mechanical issue that could affect its operation. I request that the dealership be investigated for possible violations of vehicle sales laws and consumer fraud.