NHTSA Complaint #11698619 — 2021 TOYOTA HIGHLANDER

STEERING issue reported to NHTSA

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Crash 3 Injuries

Complaint Details

ODI Number	11698619
Vehicle	2021 TOYOTA HIGHLANDER
Component	STEERING
Date of Incident	August 22, 2025
Date Filed	November 10, 2025
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	3
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

Vehicle had a very loud high pitch whining noise the rapid accelerated I was braking and brakes were not working vehicle screen was flashing Vehicle Malfunction. yes vehicle is available. I could not stop the vehicle I struck three signs and a lady fell down as i was approaching the the building very fast, hit a wrought iron black fence and it fell on a park vehicle and then i hit a park vehicle and it stop i threw it in park. i am not sure. Insurance company After the vehicle accelerated there was a message saying VEHICLE MALFUNCTION, not before the accident.

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