NHTSA Complaint #11698193 — 2015 FORD EXPLORER

The contact owns a 2015 Ford Explorer. The contact received a notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was in reverse(R), the rearview camera was inoperable. An error message was displayed on the screen. The contact stated that the rearview camera displayed a distorted or blank image intermittently at other times. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 164,000.