NHTSA Complaint #11697964 — 2018 KIA SORENTO

The contact owns a 2018 Kia Sorento. The contact stated that while driving at various speeds, the engine was making an abnormal knocking sound. The contact stated that while slowing for a traffic sign or stop lights, the vehicle was shaking and vibrating abnormally. The contact stated that while depressing the accelerator pedal, the vehicle started making the knocking sound again. The check engine warning light illuminated and was now constantly illuminated. The contact stated that prior to the sounds and check engine warning light being illuminated, the contact was constantly adding engine oil, even after an oil change. The contact had taken the vehicle to a dealer, who diagnosed the vehicle and informed the contact that the engine was failing and needed to be replaced. The vehicle was not repaired. The contact stated that the engine was replaced in 2019 by the same dealer. The dealer requested that the engine be replaced; however, the manufacturer later informed the contact that the request was denied. The manufacturer was contacted, and the contact requested an escalation to review the engine replacement and was informed that the escalation had been denied. The failure mileage was approximately 178,000.