NHTSA Complaint #11697934 — 2020 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11697934
Vehicle	2020 HYUNDAI SANTA FE
Component	ENGINE
Date of Incident	November 6, 2025
Date Filed	November 6, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

I recently inquired about this vehicle that was for sale at Grayson Hyundai. It's has a KSDS that needs service immediately and the pre-owned manager is not willing to do that; in fact he's refusing because "They aren't Hyundai" when that is a lie and his dealership can definitely do that service. Safety is a huge concern because the engine could potentially catch on fire or worse. Nothing has been inspected or replaced or fixed at this dealership. I did not go to the dealership myself so I don't know what lights could be on. But with the recalls and this KSDS campaign service needing to be done I don't think there is anything else wrong with the vehicle.

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