NHTSA Complaint #11697874 — 2020 CADILLAC CT5

The contact owns a 2020 Cadillac CT5. The contact stated that while driving approximately 65 MPH, the vehicle unexpectedly stopped without the brake pedal being depressed. The contact stated that the message "Reduced Power" was displayed on the instrument cluster. The contact was able to continue driving; however, the vehicle failed to accelerate above 10 MPH. The contact was able to drive the vehicle off the highway and then to the residence. The contact was able to restart the vehicle and saw several warning lights illuminated on the instrument cluster. The contact was able to clear the codes, and then the vehicle was driven to a dealer. The dealer checked and saw that the VIN was included in NHTSA Campaign Number: 25V148000 (Power Train) and proceeded to reflash the Power Control Module and install the transmission monitoring software. The vehicle was repaired. The contact informed the dealer that the rear wheels had locked up and which indicated transmission damage. The dealer performed the recall repair and informed the contact that the vehicle was repaired. Additionally, the contact was advised that the engine was leaking engine oil. The vehicle was not diagnosed or repaired for the oil leak failure. The manufacturer was informed of the failure and advised the contact that there was no assistance that could be provided. The failure mileage was approximately 65,000.