NHTSA Complaint #11697789 — 2019 BMW X7

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11697789
Vehicle	2019 BMW X7
Component	SEATS
Date of Incident	June 20, 2023
Date Filed	November 5, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

My 2019 BMW X7 has developed a recurring headrest defect with the 3rd row passenger side seat that has proven impossible for your authorized dealership to repair. This defect substantially impacts the vehicle's use, safety, and value. Despite multiple repair attempts and at least spanning 5-6 months now in the last year, the issue remains completely unresolved.

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