NHTSA Complaint #11705867 — 2019 BMW X7

The contact owns a 2019 BMW X7. The contact stated that while driving approximately 40 MPH, the vehicle started to vibrate, and the vehicle lost motive power. The contact stated that the message "Timing Chain Failure - Contact Manufacturer" was displayed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was no failure. The vehicle was not repaired. The contact stated that the loss of motive power and vibration was a recurring failure and occurred at 40 MPH or faster. The manufacturer was informed of the failure and was advised that there was no recall related to the failure, and referred the contact to the dealer. The failure mileage was approximately 50,000.