NHTSA Complaint #11697743 — 2016 CHEVROLET COLORADO

The contact owns a 2016 Chevrolet Colorado. The contact stated that while driving at various undisclosed speeds, the stabili-trak activated independently, and the steering wheel became difficult to maneuver. In addition, the message “Service Power Steering” was displayed. The contact stated that on a separate occasion, while reversing out of the driveway, the steering wheel became difficult to maneuver. The contact used force to steer the vehicle. The stabili-trak feature was activated. The vehicle was taken to the dealer, and the dealer replaced the rack and pinion assembly. The vehicle was retrieved, and the contact was informed that a leak was found. The contact stated that on a separate occasion, while stopped at a traffic light, the vehicle vibrated abnormally. The vehicle was taken back to the dealer, where it was diagnosed and determined that the oil pan was leaking. The dealer performed a tune-up and a fuel injection service. The timing cover gasket was replaced, the engine front cover was resealed, and the oil pan assembly was resealed. The contact arrived to pick up the vehicle, and there was a puddle of fluid on the ground underneath the vehicle. The dealer inspected the vehicle and diagnosed that the water pump had failed. The vehicle remained at the dealer pending the repair. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 100,000.